Privacy Policy

Introduction

At WOpet, we believe that the trust you place in us matters just as much as the care you give your pets. Protecting your personal information is an important part of that commitment.

This Privacy Policy explains how WOpet (“WOpet,” “we,” “us,” or “our”) collects, uses, shares, stores, and protects personal information when you visit our website at https://wopetshop.com/, purchase our products, contact customer support, or interact with our related online services.

Where applicable, this policy also describes information associated with connected WOpet pet care devices and mobile applications. A separate application-specific privacy policy may apply to certain features or services.

By using our services, you acknowledge that you have been provided with this Privacy Policy. Where consent is required by law, we will request it separately.

1. Information We Collect

We collect information necessary to provide our products, process orders, improve customer experiences, and operate our services.

1.1 Personal Information You Provide

When you make a purchase, create an account, subscribe to communications, or contact us, we may collect:

  • Full name

  • Email address

  • Phone number

  • Billing and shipping addresses

  • Order details and purchase history

  • Account information and login credentials

  • Customer service inquiries and correspondence

  • Product reviews, feedback, and survey responses

  • Information voluntarily submitted through website forms

1.2 Payment Information

When you purchase products from WOpet, payment information is processed through our authorized payment service providers.

Depending on the payment method, these providers may process card details, billing information, transaction identifiers, and payment authorization data.

WOpet may receive payment status, transaction records, and limited payment details necessary to process purchases, refunds, and disputes.

1.3 Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

  • Internet Protocol (IP) address

  • Browser type and version

  • Device type and operating system

  • Pages visited and browsing activity

  • Referral sources

  • Approximate geographic location derived from IP address

  • Website interaction and session information

  • Cookie identifiers and similar tracking information

We use this information to maintain website functionality, understand visitor behavior, improve performance, and protect our services.

1.4 Smart Device and App Information

Some WOpet products offer smart connectivity, remote monitoring, scheduled feeding, and mobile application features.

Depending on the product, features enabled, and applicable permissions, information processed through connected services may include:

  • Device model, identifier, and connection status

  • Feeding schedules and device settings

  • Device activity and operational logs

  • App account and configuration information

  • Technical diagnostics and error reports

  • Pet profile information voluntarily provided by users

  • Images, audio, or video associated with camera-enabled products

Camera, microphone, Bluetooth, and location permissions may be requested when necessary for specific functions.

Information relating to smart devices and mobile applications may also be governed by the privacy notice provided within the applicable WOpet app.

2. How We Use Your Information

We use personal information for legitimate business and service-related purposes, including:

Order Processing and Fulfillment

To process payments, confirm orders, arrange deliveries, provide tracking information, and manage returns or refunds.

Customer Support

To answer questions, troubleshoot product issues, manage warranty claims, and resolve customer concerns.

Website and Product Improvement

To analyze website performance, identify technical issues, improve product functionality, and enhance the shopping experience.

Marketing and Communications

To send product updates, promotions, newsletters, and personalized offers where permitted by law.

Security and Fraud Prevention

To detect suspicious activity, prevent unauthorized transactions, protect accounts, and maintain the security of our services.

Legal and Regulatory Compliance

To meet applicable legal obligations, maintain required business records, and respond to lawful requests.

3. Cookies and Tracking Technologies

WOpet may use cookies, pixels, and similar technologies to support website operations and understand how visitors interact with our services.

These technologies may include:

Cookie Category Purpose
Essential Cookies Support shopping carts, checkout, account access, and website security
Analytics Cookies Help us understand traffic, website performance, and visitor interactions
Functional Cookies Remember preferences and improve browsing convenience
Advertising Cookies Help measure advertising performance and deliver relevant marketing where permitted

Depending on our active integrations, third-party analytics and advertising services may include Google Analytics, Google Ads, Meta Pixel, and other marketing technology providers.

You can manage cookies through your browser settings and, where available, our website’s cookie preference controls.

Disabling certain cookies may affect website functionality.

Where required by applicable law, we will obtain consent before using non-essential cookies or similar technologies.

4. How We Share Personal Information

We may share personal information with trusted service providers and business partners when reasonably necessary to operate our services.

These parties may include:

  • Payment processors and financial service providers

  • Shipping carriers and fulfillment partners

  • Website hosting and technical service providers

  • Customer support and communication platforms

  • Analytics and advertising service providers

  • Fraud prevention and security service providers

  • Professional advisers and regulatory authorities where legally required

We may also disclose information when necessary to comply with applicable laws, protect legal rights, investigate fraud, or respond to lawful government requests.

If WOpet undergoes a merger, acquisition, restructuring, or sale of assets, relevant information may be transferred as part of that transaction, subject to applicable legal requirements.

We do not permit service providers acting on our behalf to use personal information for unrelated purposes except as authorized by contract or applicable law.

Certain advertising disclosures may qualify as a “sale,” “sharing,” or targeted advertising under applicable U.S. state privacy laws, even where no money is exchanged for personal information.

Where such activities occur, we will provide the required notices and opt-out options.

5. Marketing Communications

If you subscribe to our newsletter or otherwise agree to receive promotional communications, we may send you information about:

  • New WOpet products and accessories

  • Special offers and seasonal promotions

  • Pet care tips and educational content

  • Product announcements and brand updates

You can unsubscribe from promotional emails at any time by clicking the unsubscribe link included in our marketing messages.

You may also contact us at support@wopet.com to request removal from our promotional mailing lists.

Unsubscribing from marketing communications does not prevent us from sending essential transactional messages, such as order confirmations, shipping updates, or security notifications.

6. Data Security

We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, and disclosure.

Depending on the service, these measures may include secure communication protocols, access controls, monitoring, and security procedures.

However, no website, electronic storage system, or method of internet transmission can be guaranteed to be completely secure.

We encourage customers to use strong passwords, protect their account credentials, and contact us if they suspect unauthorized account activity.

7. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

Retention periods may depend on:

  • The nature of the information

  • Whether an account or service remains active

  • Order processing and customer support requirements

  • Warranty and product service obligations

  • Tax, accounting, and other legal requirements

  • Fraud prevention, security, and dispute resolution needs

When information is no longer required, we take appropriate steps to delete, anonymize, or securely dispose of it, subject to applicable legal and technical limitations.

8. Your Privacy Rights and Choices

Depending on your location and applicable law, you may have rights concerning your personal information.

These may include the right to:

  • Request access to personal information we hold about you

  • Request correction of inaccurate personal information

  • Request deletion of eligible personal information

  • Obtain a copy of certain personal information

  • Opt out of certain targeted advertising or data sharing activities

  • Withdraw consent where processing relies on consent

  • Appeal a decision regarding a privacy rights request where applicable

  • Exercise privacy rights without unlawful discrimination

To submit a privacy-related request, contact us at support@wopet.com.

Please include sufficient information for us to identify your request. We may need to verify your identity before processing certain requests.

We will respond within the period required by applicable law.

Some requests may be subject to legal exceptions, including obligations to retain transaction records or information necessary for security and fraud prevention.

9. Privacy Rights for U.S. Residents

Residents of California and certain other U.S. states may have additional rights under applicable state privacy laws.

Depending on the state and whether the relevant law applies to WOpet, these rights may include:

Right to Know or Access

Request information about the categories and specific pieces of personal information collected, used, or disclosed.

Right to Delete

Request deletion of certain personal information, subject to applicable exceptions.

Right to Correct

Request correction of inaccurate personal information.

Right to Opt Out

Opt out of certain sales or sharing of personal information, targeted advertising, or qualifying profiling activities.

Right to Limit Certain Uses

Where applicable, request limits on the use or disclosure of sensitive personal information.

We will honor legally valid privacy requests and applicable opt-out preference signals where required by law.

For assistance with your privacy rights, please contact support@wopet.com.

Where required, additional state-specific disclosures and privacy controls will be made available through our website.

10. International Data Transfers

WOpet serves customers across different regions, and our business operations and service providers may be located in multiple countries.

As a result, personal information may be processed or stored outside your country or state of residence.

Where required by applicable data protection laws, we use appropriate safeguards for international transfers, which may include contractual protections or other recognized transfer mechanisms.

We take reasonable steps to ensure personal information remains protected when transferred between jurisdictions.

11. Children’s Privacy

Our website and online store are intended for a general audience and are not directed to children under the age of 13.

We do not knowingly collect personal information directly from children under 13 without legally required parental consent.

If we become aware that we have collected personal information from a child in violation of applicable law, we will take appropriate steps to delete it.

Parents or guardians who believe a child has provided personal information to WOpet may contact support@wopet.com.

Additional age-related protections may apply under relevant state or international laws.

12. Third-Party Websites and Services

Our website may contain links to external websites, social media platforms, payment providers, or other third-party services.

These websites operate independently and may have their own privacy policies and data collection practices.

WOpet is not responsible for the privacy practices of third-party websites that we do not control.

We encourage you to review their privacy notices before providing personal information.

13. Smart Pet Products and Connected Services

WOpet is committed to developing pet care technology that supports convenience, reliability, and responsible data handling.

Certain connected products may allow users to manage feeding schedules, monitor device status, receive notifications, or interact with camera-enabled features.

Information processed through these features depends on the specific product and service configuration.

Users should review the privacy settings and permissions available in the relevant mobile application.

Where supported, users may manage permissions through their device settings, disconnect smart products, or request assistance with account and personal information management.

For more detailed information about data processed through the WOpet Life application, please consult its separate privacy policy.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, technology, business practices, or legal requirements.

When we make updates, we will revise the “Last Updated” date at the top of this page.

If material changes require additional notice or consent under applicable law, we will provide the necessary notice or request consent through an appropriate channel.

We encourage you to review this page periodically.

15. Contact Us

If you have questions about this Privacy Policy, how your personal information is handled, or how to exercise your privacy rights, please contact us.

Company: DEPET TECHNOLOGY CO., LIMITED

Brand: WOpet

Email: support@wopet.com

Website: https://wopetshop.com/

We value your trust and are committed to handling personal information responsibly as we continue developing products that help people care for their pets.

WOpet — Pet First, One Paw at a Time.